Key Facts

  • The Claims Services
  • Please note Charterhouse Claims provides claims management services in connection with the pursuit of financial mis-selling type claims. The services Charterhouse Claims provides involves investigating and advising upon financial mis-selling claims and thereafter assisting in pursuing redress or compensation where appropriate.
  • In very brief terms, the following are the typical steps Charterhouse Claims would undertake in the course of providing claims management services: (a) obtaining initial instructions from the client as to all relevant circumstances giving rise to the claim; (b) assessing the information provided and advising the client as to the possibility of making a claim; (c) preparing the necessary documentation for a claim to be submitted to the relevant respondent; (d) engaging the respondent to the point of admission or rejection of the claim; (e) advising the client on outcome and procedural steps including (without limitation) as to settlement terms.
  • Client’s Obligations
  • Charterhouse Claims considers that client co-operation is paramount in the claim process as it enhances the prospects of success. That so, the commitment Charterhouse Claims expects from clients is as follows: (a) providing information and instructions when requested and promptly; (b) completing paperwork; (c) co-operating with Charterhouse Claims at all times in the course of the claim process; and (d) not misleading Charterhouse Claims in any way.
  • How Charterhouse Claims Keeps its Clients Updated?
  • Throughout the claim process, Charterhouse Claims provides regular updates to the client of all material developments and a cumulative written update is provided on no less than 6 months intervals. Charterhouse Claims will communicate generally with the client via telephone, post, email & SMS messages.
  • Charterhouse Claims Fees
  • Once a client enters into a contract with Charterhouse Claims pursuant to the Terms & Conditions, Charterhouse Claims would be entitled to charge a fee of 20% plus VAT (24%) of the gross amount of redress/compensation recovered on behalf of the client. The following is an illustration of the amount of the Charterhouse Claims fee in the event that the compensation or redressed recovered from the respondent amounts to:
£ £ £
Redress Recovered: 1,000.00 3,000.00 10,000.00
Charterhouse Claims Charge @ 24% including VAT: 240.00 720.00 2,400
Net Compensation to Client: 760.00 2280.00 7,600

Important Note: If the redress recovered by Charterhouse Claims is used applied by the respondent towards arrears owed, the client remains liable to pay out of his/her own funds the fee chargeable by Charterhouse Claims.

  • The Right to Cancel
  • The client can cancel her/his agreement with Charterhouse Claims at any time within 14 days of a claim being submitted without giving any reason and without incurring any liability unless Charterhouse Claims receives an offer of compensation from the respondent within this period; in which case Charterhouse Claims’ fee will be due. The client can communicate cancellation of the Charterhouse Claims agreement by telephone, in writing, in person or can use the cancellation form accompanying the Charterhouse Claims Terms & Conditions.
  • The Right to Terminate
  • The client can terminate her/his agreement with Charterhouse Claims at any time after the 14 days cancellation period (as explained above). In the event the client cancels after 14 days, the client will be charged for the work done at £50 per hour. If this occurs, Charterhouse Claims’ fee will be due if the client ultimately receives an offer for compensation or redress from the relevant respondent.
  • Available Redress Schemes
  • The services rendered by Charterhouse Claims are not mandatory. Individual clients are not required to use Charterhouse Claims or any other claims management company.  Client are perfectly entitled and able to pursue complaints or claims directly against the relevant respondent(s) for free.  If the complaint or claim is rejected then the client may refer the matter to the Financial Ombudsman Service or the Financial Services Compensation Scheme, again at no cost at all. Instructing Charterhouse Claims is a client choice.

© 2014 Charterhouse Claims. All rights reserved.

CHARTERHOUSE CLAIMS IS A CLAIMS MANAGEMENT COMPANY. YOU DO NOT NEED TO USE A CLAIMS MANAGEMENT COMPANY TO MAKE YOUR COMPLAINT TO YOUR BANK. IF YOUR COMPLAINT IS NOT SUCCESSFUL YOU CAN REFER IT TO THE FINANCIAL OMBUDSMAN SERVICE FOR FREE

There is no upfront fee or charge for this service unless Charterhouse is successful in recovering your compensation. However, if you choose to cancel the contract after the cooling off period we reserve the right to charge an administration fee.

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