In this Policy the following terms shall have the following meanings:
|“Data”||means collectively all information that you submit to Charterhouse Claims via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;|
|“Charterhouse Claims”||means Charterhouse Claims of CAPITAL BUSINESS CENTRE, 22 CARLTON ROAD, SOUTH CROYDON, CR2 0BS|
|“UK and EU Cookie Law”||means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;|
|“User”||means any third party that accesses the Website and is not employed by Charterhouse Claims Ltd and acting in the course of their employment; and|
|“Website”||means the website that you are currently using (www.charterhouseclaims.co.uk) and any sub-domains of this site (e.g. www.charterhouseclaims.com) unless expressly excluded by their own terms and conditions.|
Capital Business Centre,
22 Carlton Road,
Registered in England and Wales
Charterhouse Claims is authorised and regulated by the Financial Conduct Authority (FCA) for regulated claims management services. Our reference number is: 832999. You can check this on Financial Services Register at https://register.fca.org.uk)
ICO Number – Z2286357
VAT Number – 103574244
If you have any questions about this policy, please contact us.
The information collected is (but not limited to):
Charterhouse Claims may transfer personal data to countries outside of the UK and/or EEA. Specifically, we use data processors based in South Africa.
If data is transferred outside of the EEA, Charterhouse Claims will put in place Standard Contractual Clauses with the Data Controller or Data Processor which contractually obliges them to protect your information to the same standard required by the General Data Protection Regulation and Data Protection Act 2018 post 31 December 2020.
When you use the Charterhouse website, we record your Internet Protocol (IP) which is automatically sent by your browser.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser.
In order to provide our services to you it is necessary to collect the information we do. This allows us to provide an interesting, relevant and personal experience. The information may be used to:-
In addition to the above, with your consent we will:-
Some of the information you provide is shared with 3rd parties to comply with law or enable us to provide a service to you. We share information with:-
Aquarium and Hu88le are third party providers used to help us provide the service we provide you.
Charterhouse Claims may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.
Any data used by such parties is used only to the extent required by them to perform the services that Charterhouse Claims requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy.
We are committed to ensuring your data is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Information and records relating to service users will be stored securely and will only be accessible to authorised personnel. We will hold your details for as long as you use our services, or as long regulations stipulate, whichever is the longer.
We may store the information we hold about you outside of your home country. The privacy policies and laws to access your information by law enforcement in these countries may be different to your home country. If data is transferred outside the European Economic Area (EEA) it is only to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
You have options which you can apply in relation to the information we have about you, to do this please contact us. The options are explained below:-